Attention International Customers!

Acceptable Payments for International Purchases are: Paypal, Bank Wire, or International Money Order (allow time for clearing). Sorry, we are unable to accept Credit Cards for International Purchases!

Disclaimer of Liability

• KMR cannot qualify each individual for their technical knowledge or ability when applying the information that is requested and received. KMR Technical Services assumes no liability or responsibility for information supplied to you.
• If you are not familiar with working around potentially lethal high voltages, DO NOT ATTEMPT ANY REPAIRS! Please consult your local professional repair shop.

How do I place an order?

• Call us:
  Toll Free—800.390.6069
  Chicagoland area—708.562.8300
• Fax us:
  24 Hr Fax—708.562.8377
• Visit us:
  KMR Technical Services, Inc.
  10446 W. Cermak Road
  Westchester, IL 60154
• Email us:
  Send an order to service@kmrtech.com.

Return Policy

• All sales are final, no cash refunds.
  Our goal is your complete satisfaction! If you recieve a unit that does not meet your expectation, please contact our customer service department at 800.390.6069 within the continental US or call 708.562.8300 x106. Every effort will be made to insure your complete satisfaction!
• Items that are received damaged or defective
  With our comprehensive packaging and quality control systems, the chance of receiving a damaged or non-functioning unit is slim. However, occasionally damage or operational difficulty does occur and we want to handle each situation on a case by case basis. If you should recieve a damaged or non-functioning unit, please call our customer service toll-free at 800.390.6069 within continental US. Outside of US, call 708.562.8300 or fax to 708.562.8377
• Please note on ANY returns
  An RMA# from our customer service must be plainly listed on the shipping label, or the item will be refused delivery! The original packaging must be used on returns to insure the item arrives undamaged. If you don't have the original shipping container, replacement shipping containers are available for a nominal fee.

How we package our items:

Note: All shipped items will have an additional packaging charge. (We will be happy to use your shipper account #, but packaging fees still apply) If you wish to avoid packaging and/or shipping charges, feel free to visit our showroom.

• For light items like monitor cables we use foam peanuts.
• For medium items like inkjet printers, we use bubble wrap. This is slightly more expensive than peanuts, but offers good protection against damage!
• For heavy or bulky items, we use 'foam-in-place' packaging and a double-wall cardboard box. This is the most expensive method, but the only way that we can insure that the item will arrive intact.
• For multiple items shipped by truck lines and/or overseas shipments we can palletize and shrink wrap the boxed items.